LASTMA Unveils Free Hotline for Traffic Complaints, Emergencies

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The Lagos State Traffic Management Authority has unveiled a toll-free hotline, 3367, for residents to report traffic-related incidents, including vehicle breakdowns, road crashes, and traffic obstructions. This initiative is a major step towards improving road safety and deploying technology to enhance traffic management in the state.

According to LASTMA General Manager, Olalekan Bakare-Oki, the hotline is available to subscribers on MTN, 9mobile (Etisalat), and Glo networks. He described the initiative as a major stride towards institutionalising a safer, more efficient, and highly responsive transportation ecosystem across Lagos State.

The hotline will enable members of the public to report the conduct, professionalism, and operational activities of LASTMA personnel, as part of efforts to strengthen transparency, accountability, and service delivery. Calls can be made in English, Yoruba, or Pidgin English to encourage wider public participation and eliminate language barriers during emergencies.

LASTMA said the hotline will handle reports professionally, confidentially, and diligently before forwarding them to the appropriate operational units for prompt action. The agency urged residents to make use of the hotline to enhance road safety, improve accountability, and support efforts to build a safer and more efficient transportation system across the state.

### What It Means

The introduction of the toll-free hotline reflects the agency's commitment to providing a more responsive, technology-driven, and citizen-centred traffic management system. This initiative will enable LASTMA to respond more effectively to emerging transportation challenges in Lagos, which has experienced rapid growth and complexity.

The hotline will also promote accountability within the agency, as members of the public can report any misconduct or poor service delivery by LASTMA personnel. This will help to build trust between the agency and the public, which is essential for effective traffic management.

### Key Facts

  • The hotline is available to subscribers on MTN, 9mobile (Etisalat), and Glo networks.
  • Calls can be made in English, Yoruba, or Pidgin English.
  • The hotline will handle reports of traffic-related incidents, including vehicle breakdowns, road crashes, and traffic obstructions.
  • The hotline will also enable members of the public to report the conduct, professionalism, and operational activities of LASTMA personnel.
  • LASTMA has committed to handling reports professionally, confidentially, and diligently before forwarding them to the appropriate operational units for prompt action.

### Context

The introduction of the toll-free hotline is part of a broader effort to improve traffic management in Lagos. The state has experienced rapid growth and complexity in recent years, which has put a strain on its transportation infrastructure. By introducing a toll-free hotline, LASTMA aims to provide a more responsive and efficient service to residents, which will help to improve road safety and reduce congestion in the state.